(focus on things like workarounds and frustrations that aren’t otherwise voiced and give examples from well-known companies)
As visionaries we like to ask questions that skew responses toward supporting our theories so we can justify building what we want. Taking a moment to ask better questions however can truly help us better understand our customer and ultimately serve them better.
(focus on things like workarounds and frustrations that aren’t otherwise voiced and give examples from well-known companies)